Please provide the complete “ship to” address on all of your orders.

If shipping your items to a residential address, please be sure to include the recipient’s full name, and complete address including any apartment, floor, or suite information.

If shipping your items to a business address, in addition to the recipient’s full name, please be sure to include the business name, and complete address including any floor, suite, or department information.

If Proof of Delivery shows an item was delivered, it is considered received by the purchaser. The same is true if purchaser elects to have items sent to a different receiver, or different receiving address.

DAMAGED PRODUCT
Blonde Chilli puts the same amount of care and attention into packing our products as we do making them. However, damage to items does sometimes occur during transit. In the event you receive your products in less than perfect condition, please contact us immediately to report the damage. Untimely or delayed reporting of damages may result in the denial of your claim.

EXCHANGES
We are not responsible for the exchange of items that were not purchased through www.blondechilli.com.au.

All purchases made through www.blondechilli.com.au are considered final.

Exchanges are only permitted in the event that you received product other than ordered.

REFUNDS
We are not responsible for the refund of items that were not purchased through www.blondechilli.com.au.

All purchases made through www.blondechilli.com.au are considered final.

SATISFACTION GUARANTEE

All products are guaranteed fresh through the printed expiration date on individual items. If you are not completely satisfied with the freshness of a product still within its shelf life, please contact us.

UNDELIVERABLE ITEMS
If your items were sent to the address you requested, but were returned to us by the carrier as “undeliverable”, purchaser will be responsible for providing an updated delivery address and will be required to pay any associated charges incurred for reshipping the items.

RESERVE PRODUCT DISCLAIMER

Purchaser of Reserve products hereby acknowledges the intense heat factor of this product and the element of danger if misused. This product is over 100 times hotter than a jalapeño pepper and is a complex blend of fresh peppers and extracts. This product is not a sauce but a food additive and should be used as such only. Furthermore, it should be clearly understood that this is used strictly at the purchaser’s risk.

CULLEY'S COMPETITION - Win a CharBroil BBQ worth $1299

One entry per Culley's product purchased. Competition begins Feb 1, 2017 and closes Apr 30, 2017. Winner will be drawn at random on May 1, 2017. Winner will be notified directly by BLONDE CHILLI. Competition is open to Australian residents only. BLONDE CHILLI will cover freight costs to winner's preferred delivery address (must be within Australia). Entry is only for purchases made at www.blondechilli.com.au, instore at Shop 1, 19 Webber Pde, East Keilor (VIC) or any festival that BLONDE CHILLI exhibits at during the promotional period. Judges decision is final. No further correspondence will be entered into.